Hear From More Than 30 World-Class Text Analytics Experts
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Seth Grimes,
President,
Alta Plana
Presentation Title:
Welcome and Introduction: Detailed Overview of the Text Analytics Market
Speaker Bio |
| Seth Grimes is an analytics strategist with Washington DC based Alta Plana Corporation. He is contributing editor at TechWeb's InformationWeek, founding chair of the Text Analytics Summit, Sentiment Analysis Symposium, and Smart Content conference, and text analytics channel expert for TechTarget's BeyeNETWORK.com. He is the leading industry analyst covering text analytics. Seth consults, writes, and speaks on business intelligence, data management and analysis systems, text mining, visualization, and related topics. |
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Catherine van Zuylen,
Vice President of Products,
Attensity
Presentation Title:
The Future of Text Analytics
Speaker Bio |
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Catherine serves as VP of Products for Attensity, the leader in multi-channel customer analysis and engagement software. She has over fifteen years of experience in marketing and product management for both large and small technology and services companies. Catherine came to Attensity from SAP BusinessObjects through their acquisition of Inxight Software, where as Sr. Director of Product Management she delivered text analytics products for OEM and government clients, leading Inxight’s “going beyond Google” strategy. Catherine also oversaw product management and marketing at Kovair, where she played a key role in the development and marketing of Kovair’s strategic account management application and led the team at iSyndicate responsible for the mid-market internet content syndication product line. Catherine holds an MBA from the University of California at Berkeley and a BA in English from the Johnston Center at the University of Redlands.
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Cliff Figallo,
Smart Data Collective Senior Curator and Editor,
Social Media Today
Presentation Title:
Social Media Analytics Panel
Speaker Bio |
| Cliff Figallo is Senior Curator and Editor for the Smart Data Collective, a publishing and distribution site for writers and bloggers in the fields of data analytics and BI. He has been a leader in online social media development and analysis for 25 years. |
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Mehrshad Setayesh,
CIO & Social Intelligence Architect,
Collective Intellect
Presentation Title:
Utilize an Activation Framework to Support Your Social Business
Speaker Bio |
| Mehrshad is an accomplished twenty-year software professional with extensive international experience and unique expertise in the high volume transactional systems coupled with advanced systems integration that permeate social media content. A Collective Intellect veteran and architect of a patent-pending CI technology, Mehrshad brings deep social media, data mining, and system integration insight to his CIO role, ensuring all partner integration projects benefit from sound process and best practices. Mehrshad studied software engineering at Federal Polytechnic School of Lausanne, Switzerland, received a B.S. in Computer Science from Texas A&M and a Masters in Software Engineering from Southern Methodist University. |
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Robin Seidner,
Director of Strategic Alliances, Insights,
Radian6, a Salesforce.com company
Presentation Title:
Revolutionize the Business Value of Social Media(CASE STUDY)
Speaker Bio |
Robin Seidner is
Director of Strategic Alliances, Insights, for Radian6, a salesforce.com company. She currently runs partnerships for Radian6 Insights, the advanced social media analytics platform that helps companies gain new understanding from social media data. In her current position, Robin seeks out and vets text analytics vendors for inclusion in the Insights platform.
Robin has worked in various roles in marketing, sales and business development in the social media monitoring and analytics since the industry was in its infancy. Prior to that, she ran a successful marketing consultancy practice serving the technology industry and start-up community..
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Bill Tuohig,
Senior Director of Product Management, Web Intelligence Division,
J.D. Power & Associates
Presentation Title:
Grasp the Issues of Reliability, Validity, and Generalize-Ability in Leveraging Social Media Information
Speaker Bio |
| Bill Tuohig is the Senior Director of Product Management in the Web Intelligence Division of J.D. Power and Associates. His expertise involves mining marketing intelligence from social media, which, in turn, is used by Fortune 1000 companies to drive their marketing programs and product innovation. He serves as a bridge between the client’s business needs and the Web Intelligence technology capabilities, contributing to both long-term product strategy and near-term development road maps and providing guidance to the development and packaging of J.D. Power’s technological advances in machine learning and natural language processing. |
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Kevin John Coogan,
Founder & Managing Director,
AmalgaMood
Presentation Title:
Applying Text Analytics to Social Media/News to Forecast Bull and Bear Markets(CASE STUDY)
Speaker Bio
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| Kevin John Coogan is Managing Director of AmalgaMood and creator of its patent pending algorithm that uses text analytics on the live Internet (such as social media, user generated content, and news) to determine the direction of the aggregate social mood. As applied to equity investing, AmalgaMood's social mood index would have kept investors out of the equity markets during the entirety of the 2007-09 bear market, while signalling re-entrance within three weeks of the March 2009 low. During his 18-year international finance career, Mr. Coogan has been a partner at several leading alternative investment firms serving as a global macro hedge fund portfolio manager, a quantitative trading system developer, a proprietary desk trader, and an equity analyst. |
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Steven J Ramirez,
CEO,
Beyond the Arc, Inc.
Presentation Title:
Benchmarking Your Social Media Efforts to Define Success Metrics
Speaker Bio
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| Steven is the CEO of Beyond the Arc, Inc., a management consulting firm recognized by Forrester Research as a leader in the field of customer experience.
Steven is responsible for business operations, he drives the company’s efforts to grow revenues and leads teams of data and strategy consultants that help clients leverage customer and social media data, combined with text analysis, to drive customer acquisition, understand service breaks, and build community.
Beyond the Arc provides clients with services that are designed to understand and improve the customer experience across multiple touch points, including social media. Steven has led numerous projects to develop multi-channel solutions, including retail stores, online commerce, mobile, and social media. His firm also helps clients develop communications strategies that drive sales and strengthen customer relationships.
Steven created and taught courses in business management for UC Berkeley, where he earned a BA and MBA, and has been a speaker at Berkeley’s Haas School of Business. |
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Samir Batla,
Principal Product Manager, Search & Analytics,
EMC
Presentation Title:
Employ the Cloud for Efficient Content Analytics
Speaker Bio |
Product Manager of Search & Analytics in the Information Intelligence Group at EMC. For the past eight years, Mr. Batla has been an avid practitioner of search and analytics technologies as well as Semantic Technology.
Currently, Mr. Batla is responsible for the definition and scope of search and analytics in EMC’s case management platform and is developing the overall analytics strategy in case management to support better decision making. |
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Nitin Indurkhya,
Principal Research Scientist,
eBay
Presentation Title:
Technology Insiders’ Panel
Speaker Bio |
| Nitin Indurkhya is co-author of "Fundamentals of Predictive Text Mining" (Springer), and co-editor of the "Handbook of Natural Language Processing, 2nd Edition" (CRC). Dr. Indurkhya is Principal Research Scientist at eBay. He is also an Adjunct Faculty at the School of Computer Science and Engineering, University of New South Wales, Sydney, Australia, as well as the founder and president of Data-Miner Pty Ltd, an Australian company engaged in data-mining consulting and education. |
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Daniel Graham,
General Manager Enterprise Systems,
Teradata
Presentation Title:
Technology Insiders’ Panel
Speaker Bio |
| Mr. Graham started as a field engineer and systems programmer with UNIVAC in 1971. In the 1980s, he was Asst. Vice President of Database Administration at California Federal Savings and Loan managing an IBM 3084 and UNIVAC 1100/80. He then joined Teradata Corporation as Senior Marketing Product Manager of the DBC/1012 parallel database computer. He joined IBM in August 1993, to lead a Product Planning Group tasked with designing and launching the RS/6000 SP. In December of 1995, Mr. Graham was named Strategy and Operations Executive within IBM’s Global Business Intelligence Solutions unit. In this role he developed competitive programs and established the $75 million IBM Teraplex Centers. He later developed strategic plans for WebSphere Portal, DB2, and managed DB2 BI Marketing. As Enterprise Systems General Manager, Dan is responsible for strategy, go-to-market success, and competitive differentiation for the Active Data Warehouse platform and Extreme Performance Appliance. He has nearly 40 years’ experience in the industry and joined Teradata in 1989. |
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Ian Hersey,
Chief Technology Officer,
Attensity
Presentation Title:
Technology Insiders’ Panel
Speaker Bio |
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Attensity CTO Ian Hersey Ian began his commercial career at IBM as a computational linguist, and has more than 20 years of experience delivering innovative research technology into the commercial mainstream. At Attensity, Ian provides the technical and strategic product vision to complement the company’s business vision, setting the tone and direction for Attensity’s technologies and business applications. Prior to Attensity, Ian was vice president of technology development and strategy at Business Objects, an SAP company. He came to Business Objects through its acquisition of Inxight Software. As co-founder of Inxight, Ian led the definition and development of what became the industry’s broadest text analysis platform.
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Peter Mancini,
Data Mining Consultant
Presentation Title:
Technology Insiders’ Panel
Speaker Bio |
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Mr. Mancini has been involved in data mining since 1996, working with OneSource Information Services (a Lotus Development Corporation spin-off) and later with Seibel Systems, Sprint PCS and Digital Reasoning Systems. He is currently an independent consultant working for commercial and military interests. At Digital Reasoning he became exposed to high level semantic data mining of unstructured text and became a true believer in the power and promise of text analytics. His journey has taken him from the National Ground Intelligence Center and INSCOM to seeming unlikely clients such as large, regional fast food chains. His current projects involving text analytics consist of measuring the impact of competing social media campaigns and the discovery of potential social connection through the study of concept maps of open conversations.
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Vincent Granville,
Founder and Executive Director,
AnalyticBridge
Presentation Title:
Use Effective Detection Methods to Overcome Spam, Unwelcomed Postings, and Commercial Abuses in Social Networks
Speaker Bio |
Vincent is the founder and executive director at AnalyticBridge, the leading social network for analytic professionals. He is also chief scientist for a publicly traded Internet company. Vincent was previously consultant with Microsoft, eBay, Visa, Wells Fargo and InfoSpace, working on projects such as fraud detection, automated keyword bidding, taxonomy design, query intelligence, web crawling, trademark infringement detection, advertising mix optimization, change point detection, design of experiments and fast unsupervised clustering algorithms to process very large text data sets.
Vincent is a former post-doctorate of Cambridge University and the National Institute of Statistical Sciences. Vincent has published 40 papers in statistical journals and is an invited speaker at international conferences. He also developed a new data mining technology known as hidden decision trees, and developed patents related to web traffic scoring and click fraud detection. |
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Stephen Arnold,
Managing Partner,
ArnoldIT.com
Presentation Title:
Overcome Data Distortion to Capitalize Fully on Real Time Search
Speaker Bio |
| Stephen is a technology and financial analyst with more than 30 years of experience. Stephen has extensive operational and entrepreneurial experience, able to bridge the gap between new ideas and the financial implications of a technology.
He is the author of "The New Landscape of Enterprise Search", published in June 2011 by Pandia Press, based in Oslo, Norway. This monograph amplifies the information in the first three editions of The Enterprise Search Report, which he wrote between 2004 and 2007, his "Beyond Search" monograph published by the Gilbane Group, and "Successful Enterprise Search Management", published by Galatea in the United Kingdom.
Mr. Arnold has worked provided technical, financial, and strategic support for many technology projects. In 1993, he and a partner started Point (Top 5%) of the Internet, selling that property to Lycos, Inc. in 1996. Since that time, Mr. Arnold has been involved in a number of projects related to Internet technology, including the personalization tools used in the original @Home service. In 2000, he helped develop the plan, architecture, and security guidelines concepts for First-Gov.gov, the official gateway to U.S. governmental information (and now one of the ten highest traffic sites in North America). He remains involved in a range of government initiatives in the US and elsewhere. He has worked for a number intelligence and enforcement organizations, including the US Senate Police, the Office of Management & Budget, among others. He was a member of the team that developed the Threat Open Source Intelligence Gateway, an initiative of a US Federal agency. |
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Kathleen Dahlgren,
Ph.D., CTO,
Cognition
Presentation Title:
TBD
Speaker Bio |
| Dr. Kathleen Dahlgren is the Founder and Chief Technology Officer of Cognition Technologies. She began her career as a professor of computational linguistics at Pitzer College of the Claremont Colleges and then worked for IBM at their Los Angeles Scientific Center, focusing on building a "natural language understanding system." Dr. Dahlgren has a Ph.D. in Linguistics and a post-doctorate in Computer Science from the University of California, Los Angeles. She has published a number of scholarly articles on the subjects of linguistics and computer science, and is the author of Naive Semantics for Natural Language Understanding. She is the co-author of Cognition's seminal patent (1998), and she received the Small Business Innovation Award from the U.S. Army in 1995. Currently, she is also an adjunct professor of Linguistics at the University of California, Los Angeles. |
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Craig Rhinehart,
ECM Product Strategy and Marketing,
IBM
Presentation Title:
IBM Watson and Text Analysis for Healthcare Insight(CASE STUDY)
Speaker Bio
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Craig Rhinehart is the Director of ECM Strategy and Market Development for Enterprise Content Management (ECM) which is part of IBM’s Software Solutions Group. He has more than 20 years of experience bringing innovative and successful products to market in the areas of enterprise content management including records management, electronic discovery and content analytics. Rhinehart is also helping to lead IBM’s efforts to commercialize Watson, the breakthrough technology recently showcased on Jeopardy!
Rhinehart comes to IBM through the 2006 acquisition of FileNet, where he served as Vice President of Product Marketing. Prior to joining FileNet, He was Vice President of Marketing for Tarian Software, which was also acquired by IBM in 2003.
Considered an expert in ECM, content analytics, electronic records and the US Department of Defense 5015.2-STD certification program, he has led and served as an advisor on several key industry initiatives.
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Diane Burley,
Audience Engagement Specialist,
MarkLogic
Presentation Title:
Use Text Analytics to Drive Audience Engagement for Effective Selling of Your Products and Services
Speaker Bio |
Diane Burley is a serial entrepreneur who has launched and managed information companies and media divisions of varying sizes, and who has had executive experience at CBS Software, Gannett and Lucent Technologies. A former editor and an Internet pioneer, Burley is a rare combination of technologist and communicator — who understands how to harness technology for audience development, engagement, retention and persuading them to take action.
With astute business sense, a metaphorical communication style, no fear of technology and an enviable C-level rolodex. At MarkLogic she is responsible for strategic business development. With astute business sense, a metaphorical communication style, no fear of technology and an award-winning writer, Burley provides fascinating insights on the technology that impacts us through her monthly webinar series, byline articles, blog, SiliconValet.blogspot.com and public speaking. |
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Lynn Hunsaker,
Customer Experience Optimization Strategist,
ClearAction
Presentation Title:
Optimizing the Customer Experience Using Customer-Centric Text Analytics(CASE STUDY)
Speaker Bio
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| Lynn Hunsaker has developed and managed customer experience programs since 1989 in executive roles such as Head of Corporate Quality and Director of Marketing and Business Development at Fortune 250 companies. Early roles included Voice of the Customer Manager, Market Research Consultant, Strategic Information Manager, and Customer Satisfaction Improvement Manager. Clients include Accountants Inc, Adecco, Anritsu, Applied Materials, Cadence, Deltek, FormFactor, Hospira, Ingersoll Rand, Merck, MicroWarehouse, SunPower, and others. Lynn is a frequent contributor to customer experience publications and conferences, and has taught marketing and advertising courses at UC Berkeley Extension, Mission College and SJSU. Lynn earned psychology and marketing degrees at BYU and an MBA at Vanderbilt University. She is on the Advisory Board of CustomerThink, The Customer Care Network, and Marketing Operations Partners, and on the Founder's Council of CustomerExperienceOne. Lynn has written three handbooks: Metrics You Can Manage For Success, Customer Experience Improvement Momentum, and Innovating Superior Customer Experience. |
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Laura Brown,
Director of Customer & Business Intelligence,
Cisco
Presentation Title:
Accuracy Matters - Using Text Analytics to Drive the Cisco Customer Experience(CASE STUDY)
Speaker Bio
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Laura Brown is the Director of Customer & Business Intelligence for Cisco’s Services. Her organization delivers actionable intelligence to improve the Customer experience with Cisco. Laura’s team leverages capabilities such as social media and verbatim analytics as well as surveys to deliver insight to all levels of the organization. The team also develops strategic measures and manages target setting for executive objectives.
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Daniel Ziv,
VP Customer Interaction Analytics,
Verint
Presentation Title:
Unlock the Social Chaos with 360° Voice of The Customer Analytics
Speaker Bio |
| Daniel has been leading Verint’s Customer Interaction Analytics offerings since 2002 and has been instrumental in developing the analytics driven quality approach with many contact centers around the world. By providing innovative speech, text and data analytics solutions that help identify the root-cause impacting performance and customer satisfaction, Daniel has helped contact center managers and marketing executives improve performance, impact the customer experience and achieve significant ROI.
Prior to joining Verint, Daniel was Vice President of Business Development and Marketing at mPrest Technologies, leading deployments and partnerships with IBM, Compact (HP), Motorola, France Telecom and others. Prior to mPrest Daniel consulted on quality, strategy and innovation to multinational corporations and coached executives at Northeastern University’s High-Tech MBA program.
Daniel holds an MBA, Magna Cum Laude, in Marketing from Tel-Aviv University and BSc. Cum Laude, in Electrical Engineering from the Technion Institute of Technology. He is a patent holder, published author and a frequent speaker at leading industry events. |
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Casey Jones,
Vice President Sales and Marketing,
VociTM Technologies Inc.
Presentation Title:
Enable a Text Analytics System to Hear by Fully Listening to the Voice of the Customer(CASE STUDY)
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Hearing Voices: Integrating Speech-based Customer Input Into Text Analytics Platforms(WORKSHOP)
Speaker Bio
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Casey brings Voci extensive sales, marketing and operational experience, having spent over 25 years in small to medium private and public high tech companies. Much of her career has been in the semiconductor design automation and semiconductor intellectual property markets. Casey’s background includes VP-level positions at public companies including Cadence, Artisan (ARM), Avanti (Synopsys), and Integrated Silicon Solutions. Executive team start-up experience includes PSI (which she co-founded and served as president), InTime, Silicon Navigator and ChipEstimate. Casey was a management consultant with Strategic Planning Associates (Oliver Wyman), and has taught at Stanford University, Carnegie Mellon and Boise State, primarily focused on entrepreneurship. She received her BA and MA from Stanford, and her MBA from Carnegie Mellon.
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Kurt Williams,
CTO,
Mindshare Technologies
Presentation Title:
Enable a Text Analytics System to Hear by Fully Listening to the Voice of the Customer(CASE STUDY)
Speaker Bio
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| Mr. Williams, the 2010 recipient of the CTO of the Year Award from the Utah Technology Council, is a software design innovator with over ten years experience in architecting solutions for technology startups. With extensive experience in enterprise-level software development, information architecture, and user experience design, Kurt specializes in crafting solutions to complex business problems. He was Director of Software Design for BlueStep, Inc. where he was involved in the design and implementation of a large scale Web-based collaboration system. He also worked with Sungard Data Systems as Director of Internet Technology where he was instrumental in the research and development of Internet deployed financial services and CRM applications. While with Sungard, he created highly interactive Web-based solutions for major clients including State Farm, USAA, PricewaterhouseCoopers, and IBM. Prior to his work with Sungard, Kurt founded the Web Solutions Group at Sterling Wentworth, a financial services software company, where he Internet-enabled the organization's line of desktop applications. Before coming to Sterling Wentworth, Kurt developed practice management software for The Hoehne Group, a healthcare software startup based in Park City, Utah where he helped build the first wave of electronic medical records products based on the Windows platform. He has a bachelor's degree in computer science from Weber State University. |
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Frank Della Rosa,
Managing Director,
Symphonetic Insight
Presentation Title:
Whose Words Are They? - Combining Text Analytics With a Behavioral Framework for Creating Rich Consumer Segmentation Models (CASE STUDY)
Speaker Bio |
| Frank Della Rosa has spent the past 20 years working in business and consumer technology; the past eight years working as managing director of Symphonetic Insight, a customer insight consultancy helping firms such as Microsoft, Northrop Grumman, IBM, Philips, and Elsevier better understand and align with customers.
Not satisfied with accepted norms, Frank is passionate about applying analytics, emerging technology and methods to the task of uncovering deep, actionable insights that drive financial performance.
Frank spent seven years working at Groupe Bull/Zenith Data Systems in key sales positions across education and corporate segments. He was a senior online community consultant for Communispace Corporation, and vice president of business development for Biz2Net Corporation, a $30 million e-business solutions provider. He has also worked as director of sales for a Netherlands-based laser optics firm. Frank holds a Master of Science in Management with a concentration in international business from the Hult International Business School. Frank is an accomplished musician, completing undergraduate studies in music theory and composition in New York. Frank is a frequent speaker on the topics of Neuromaketing and Neuroanalytics. |
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John Furey,
CEO,
MindTime
Presentation Title:
Whose Words Are They? - Combining Text Analytics With a Behavioral Framework for Creating Rich Consumer Segmentation Models(CASE STUDY)
Speaker Bio
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John Furey was born in the USA in 1960. He grew up in Lugano and then Geneva, Switzerland and received a traditional English education in England from the age of eight. His passion for observing and understanding human nature blossomed, particularly during the five years he spent living on the Africa continent (‘81-’86) where he was confronted with the stark differences between European and African thinking.
He developed the first online thinking style profile in 1994, which some regard as a watershed moment for the field of psychology, and later leveraged his Time Style Profile as the cornerstone for a successful consulting and organizational development firm that he built called HumanAge. By 1997 he had launched his first academic efforts to establish what he later named the MindTime Theory as a scientifically validated theory of thinking. His collaboration with scientists and thought leaders became known as the MindTime Project, and the MindTime Theory would prove to be much more important than he could have then imagined.
He has written two books and co-authored a number of scientific papers with his colleague Dr. Vincent Fortunato, who believes that John's theory of how people think will become the dominant theory of individual differences in psychology. The MindTime Theory describes the human mental operating system and its functioning. |
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Chris Jones,
Sr. Manager of Text Analytics,
Zynga
Presentation Title:
End User Perspective Panel
Speaker Bio |
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Chris Jones is the Sr. Manager of Text Analytics at Zynga and is responsible for the business, technical, and strategic elements of the text analytics platform. The platform empowers Zynga to drive optimal outcomes using experience analysis and behavior analysis rooted in customer satisfaction. Chris has over 13 years of experience building Business Intelligence applications across a number of companies including Citigroup, Gateway, AAA, CNET Networks, Intuit, Adobe and now Zynga.
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Tom Reamy,
Chief Knowledge Architect,
Kaps Group
Presentation Title:
Best of Both Worlds: Combining Text Analytics and Text Mining(WORKSHOP)
Speaker Bio
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Tom Reamy is currently the Chief Knowledge Architect and founder of KAPS Group, a group of knowledge architecture, taxonomy, and text analytics consultants. Tom has 20 years of experience in information architecture, enterprise search, intranet management and consulting, education software, and text analytics consulting.
Tom’s academic background includes a Master’s in the History of Ideas, research in artificial intelligence and cognitive science, and a strong background in philosophy, particularly epistemology. He has published articles in various journals and is a frequent speaker at knowledge management conferences. When not writing or developing KM projects, he can usually be found at the bottom of the ocean in Carmel taking photos of strange creatures. |
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Manya Mayes,
Director of Advanced Analytics,
Attensity
Presentation Title:
Identifying Emerging Issues with Hotspotting and Trend Analysis(WORKSHOP)
Speaker Bio
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Manya is the Director of Advanced Analytics and Solutions at Attensity. Having joined Attensity in 2010, Manya is tasked with expanding Attensity’s offerings beyond business intelligence and reporting style analytics to predictive and advanced analytics in focused solutions areas. Manya brings over 15 years experience in text and data mining at SAS, helping customers in industries including manufacturing, finance, telecommunications and retail identify triggers for churn, early warning, customer satisfaction and more. She has a Bachelor of Science degree from the University of Waikato, New Zealand. |
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Carol Haney,
Vice President, Public Affairs and Policy Research,
Harris Interactive
Presentation Title:
End User Perspective panel
Speaker Bio
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| Carol Haney led the development of Harris Interactive's Research Lifestreaming, a panelist-based approach to social media monitoring. At Harris, Carol is VP of Public Affairs & Policy and develops solutions for clients such as the CDC, HHS, and others. At CDC, she helped reduce critical cycle time by 60% for outbreak data collection. She has held management positions at SPSS and NORC at the University of Chicago. At NORC, she developed a speedy mechanism for pulling and marking area probability sample from the national U.S. Census frame. Carol is an expert reviewer for CASRO’s social media privacy guidelines. |
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Michal Wroczynski,
CEO and Founder,
Fido Intelligence
Presentation Title:
A New Approach to Text Analytics - How Syntax Structures Semantics
Speaker Bio
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Michal Wroczynski is the founder and CEO of fido intelligence. He has more than 10 years of experience in the field of natural language analysis. Medical doctor by education. Likes jazz, skydiving and sailing.
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For the most comprehensive Summit information, please refer to the 8 Page Conference Brochure
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