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	Federico Cesconi CEO Custvox Presentation Title: Enable a text analytics system to hear by fully listening to the voice of the customer View Bio
Federico Cesconi is the CEO of CustVox. CustVox is a leading provider of real-time systems that automate capturing the voice of the customer and measuring customer satisfaction and loyalty. He was appointed to his current position in november 2010 with responsibility for both business insights and the customer insights area. Prior to joining CustVox, he was Director of Business Intelligence at Cablecom and UPC. There he was responsible for the development and implementation of best practices for Customer Experience Management and business insight across the organization. Federico has more than 15 years of experience in marketing analytics. He served as the Marketing Manager at Tinet SA, one of Southern Switzerland’s leading Internet Service Providers, where he was responsible for database marketing and data mining. After joining Cablecom Ticino in 2000 as Marketing Manager, in 2002 he moved Cable- com corporate headquarters in Zürich as the Head of Customer Information Management. Federico has won the north American Insight Award 2006 in Data Mining, the European Insight Award 2007, and the 1-to-1 Gartner Award 2008. Federico earned a Masters in Business Administration from the University of Wales.

	Rosaria Silipo Independent Text Analytics Consultant Presentation Title: Customer intelligence and voice of the customer analytics View Bio
Dr Rosaria Silipo holds a master degree in electrical engineering from the University of Florence (Italy, 1992) and a doctorate title in bioengineering from the Politecnico di Milano (Italy, 1996). The doctorate work dealt with statistical and machine learning algorithms for the automatic analysis of the electrocardiographic signal and was developed at the University of Florence (Italy) in cooperation with the Massachusetts Institute of Technology (USA). She has been awarded with two postdoctoral fellowships: one at Siemens (Munich, Germany, 1996-1997) and one at ICSI at the University of Berkeley (USA, 1997-2000) for the automatic analysis of biomedical signals and speech. In 2000 she moved to the corporate environment as a research engineer at Nuance (Menlo Park, USA, 2000-2002); as a senior developer at Spoken Translation (Berkeley, USA, 2002-2007); and as a SAS development group manager at Viseca (Zurich, Switzerland, 2007-2009). Strong of the extensive experience acquired over the past years in applying data mining algorithms to industrial products, in 2009 she became a data mining consultant, helping companies to organize, clean, and finally make sense out of their data. Recently, she has become interested in text mining projects. Rosaria Silipo is the author of more than 50 scientific publications and of 3 books for data analysis practitioners.

	Kilian Theil Independent ResearcherPresentation Title View Bio
After receiving his diploma from the University of Applied Sciences Konstanz and his M.Sc. from the University of Konstanz, Kilian Thiel spent five years as a research assistant and PhD student at the University of Konstanz, Nycomed Chair for Bioinformatics and Information mining. Duirng this time he worked mainly for the EU BISON project in the fields of network creation and analysis as well as spreading activation. The objective of the project was to support creative thinking and induce new insights and ideas via methods of data and information mining. He was a visiting researcher at the National Cheng Kung University in Tainan, Taiwan. Furthermore he designed and developed modules, including the text processing plugin for the open source data mining platform KNIME.

	Meta Brown General Manager of Analytics LinguaSysPresentation Title: Cross-lingual Text Analytics: A New Frontier in Linguistic Technology View Bio
Meta S. Brown is General Manager of Analytics at LinguaSys, a language technology software firm. A hands-on analyst who has tackled projects with up to $900 million at stake, she is a recognized expert in cutting-edge business analytics. She has conducted over 4,000 hours of presentations about business analytics, and written guides on neural networks, quality improvement, statistical process control, and many other statistical methods. Her seminars have attracted thousands of attendees from across the United States and Canada, from novices to professors. Meta S. Brown holds a Master of Science in Nuclear Engineering from the Massachusetts Institute of Technology, a Bachelor of Science in Mathematics from Rutgers University, and professional certifications from the American Society for Quality and National Association for Healthcare Quality. She has served on the faculties of Roosevelt University and National-Louis University.

	René Van Erk CEO and Founder ISV WorldPresentation Title: Big Data Analysis View Bio
René has over 20 years of experience in software and internet. He worked for eight years at Microsoft, mainly in Asia and the US. Prior to that he was part of the Open Systems Movement at OSF, later merged into The Open Group. More recently he lead all product development as well as M&A for Wolters Kluwer in Europe. Today René is CEO for 2 startups he has invested in: one of these develops algorithms that deliver intelligent interoperability between a wide range of search and language technologies as well as information extraction and text analytics tools. As an example, with this technology the largest structured information database on the Software Industry has been generated. Finally, René currently sits on the board of 2 software companies and is a member of the jury at various innovation and startup competitions. He is also a member of the advisory board for ING's global TMT (TechMediaTelecoms) team in London.

	Themos Kalafatis Predictive Analytics Consultant Presentation Title: Competitive Intelligence Analysis in Telecommunications View Bio
Themos Kalafatis is currently an independent consultant in Data Mining, Text Mining and Data Quality. He has over 17 years of experience in IT. Beginning in 2000 he has worked as a Data Mining Analyst for EuroBank EFG and Intrasoft. Since 2005 he has applied Text Analytics to Real Estate adverts, Financial News and Customer Complaints data. During the past 4 years he has applied Text Analytics and Data Mining to Blog and Social Media data - particularly data generated from Twitter- with the purpose of extracting insights into consumer behavior. Themos holds a Bachelor's of Science in Computer Studies from the University of Portsmouth (UK) and a Master's of Science in Knowledge Extraction from the University of East Anglia - Norwich (UK).

	Jaime Fitzgerald Founder & President Fitzgerald Analytics Presentation Title: Technology Insiders’ Panel View Bio
The Founder and President of Fitzgerald Analytics, Jaime has developed a distinctively quantitative, fact-based, and transparent approach to solving high stakes problems and improving results. His approach enables translation of Data to Dollars™ using methodologies clients can repeat again and again. He is equally passionate about the “human side of the equation,” and is known for his ability to link the human and the quantitative, both of which are needed to achieve optimal results. His clients range from Wall Street banks to innovative non-profits and social entrepRenéurs, a reflection of Jaime's belief in the universal benefits of Data, Analytics, and Technology innovation. Experience: During more than 15 years serving clients as a management strategy consultant, Jaime has focused on customer experience and loyalty, customer profitability, technology strategy, information management, and business process improvement. Jaime has advised market-leading banks, retailers, manufacturers, media companies, and non-profit organizations in the United States, Canada, and Singapore, combining strategic analysis with hands-on implementation of technology and operations enhancements. Career History: Jaime began his career at First Manhattan Consulting Group, specialists in financial services, and was later a Co-Founder at Novantas, the strategy consultancy based in New York City. Jaime was also a Manager for Braun Consulting, now part of Fair Isaac Corporation, and for Japan-based Abeam Consulting, now part of NEC. Jaime is a graduate of Harvard University in Economics. Speaking Engagements: Jaime is a frequent speaker on analytics, big data, text analytics, information strategy, and data-driven profit improvement. He recently gave keynote presentations on Analytics in Financial Services for The Data Warehousing Institute, the New York Technology Council, and the Oracle Financial Services Industry User Group. Most recently, Jaime presented a client case study at Text Analytics World entitled “New Insights from ‘Big Legacy Data’: The Role of Text Analytics". The presentation featured work done for Bundle.com, which is a joint venture between Citi, Microsoft Money, and Morningstar. A list of Jaime's most interesting presentations on analytics can be found here.

	Ronnie Beggs Head of Marketing SQLstream Inc. Presentation Title: Applying text analytics to the telecom industry to make commercial gains View Bio
With more than twenty years experience of product management, product marketing and business development in the real-time software business, Ronnie’s career spans a range of industries, from safety critical real-time software in the aerospace industry, real-time service performance and capacity management in telecommunications, and real-time business intelligence and analytics. Ronnie has also worked for a number of successful start-ups, from early stages through to acquisition, including Metrica (acquired by ADC Telecommunications in 1996) and Cramer Systems (acquired by Amdocs in 2006).

	Prof. Ronen Feldman Presentation Title: A critical review: where can voice of the customer and text analytics improve? View Bio
Prof. Ronen Feldman is one of the world's most recognized experts in the field of text mining, link analysis and the semantic analysis of data. In 1997, Prof. Feldman founded ClearForest, a Boston-based business intelligence company later acquired by Reuters. He coined the term "text mining" in 1995, and his textbook, "The Text Mining Handbook: Advanced Approaches in Analyzing Unstructured Data" (Cambridge University Press, 2007) is considered the world's premier authority on this complex topic. Prof. Feldman currently serves as the Head of the Information Systems Department at the Business School of the Hebrew University of Jerusalem and was an Adjunct Professor at NYU Stern Business School. He has given over 30 tutorials on text mining and information extraction and has written numerous scholarly papers on these topics. Professor Feldman received his Ph.D. in Computer Science from Cornell University and his B.Sc. in Math, Physics and Computer Science from the Hebrew University of Jerusalem. He began his career in the military assigned to the elite Talpiot Group, and served for eight years as an officer in the Israel Air Force.

	Gerry Brown Director MIS Associates Presentation Title: Text Analytics to optimise Customer Experience Management (CEM) for increased customer retention and shareholder value View Bio
MIS Associates provides B2B marketing strategies advice and content marketing primarily for technology industry vendors. Gerry specialises in Digital Marketing as a consultant, educator, and technology industry analyst. He is a regular speaker and author of white papers and ‘point of view’ articles. Gerry is an associate analyst at Bloor Research. In 2007 he originated the much talked-about term ‘content intelligence’, that forecast the merger of business intelligence with text analytics. Previously Gerry was marketing director at the analytics vendors Hyperion Solutions and Microstrategy and has over 25 years’ experience in the enterprise software and services industry. He is a visiting post-graduate lecturer in strategic marketing for the Chartered Institute of Marketing (CIM), specializing in Managing Corporate Reputation, Emerging Trends, Analysis and Decision, and Marketing Leadership and Planning. He is a CIM Fellow, and has the MA-level DipM marketing qualification. He received his BA (Hons) Business Studies from Sheffield City University.

	Eila Palme Ph.D. candidate ETH Zürich Presentation Title View Bio
Elia Palme is a Ph.D. candidate at the Swiss Federal Institute of Technology Zürich (ETH Zürich) at the Department of Management, Technology, and Economics. He is currently working on semantic based news aggregation and mobile applications. From 2007 to 2008 he worked has research collaborator for the EPFL and the HEFR institute. In the meantime he also worked as research associate at SAP Research (Switzerland).

	John McConnell Founder Analytical People Presentation Title: Analyse and social media and use text analytics for data driven journalism and “big” publishing View Bio
John McConnell is the founder of Analytical People. He has been delivering Analytical Consulting Services in a broad range of business and research areas for over 20 years. The type of projects he is involved in range from ad-hoc analyses through to multi-user high-end, automated, analytical solutions delivery with Statistical, Data Mining and Predictive Analytics methods and technologies. He is also a regular conference speaker on the role of advanced analytics in the context of both business and research. Through the '90s he worked for SPSS in a variety of international Professional Services delivery and management roles. Since 2000 John has been involved in a number of ventures in Europe and North America which have applied advanced analytical methodologies. In 2004 he co-founded Applied Insights which specialised in the application of Advanced Digital Analytics. Applied Insights was acquired by Foviance in November 2008 and Analytical People was launched. Working across industries as diverse as news publishing, retail, financial services, consumer packaged goods, international shipping and within the public sector he has been able to develop and transfer - often cutting edge - learning and methodologies to create innovative solutions and measurable outcomes in a variety of fields. His recent modelling work with Reed Business Information (RBI), for example, resulted in RBI winning "Best use of data" and the "Best customer retention strategy" at the magazine publishing industry conference in 2008. John is a regular speaker at Industry events including Predictive Analytics World. John has a BSc in Mathematics, Statistics and Operational Research from the University of Manchester Institute of Science and Technology, UK

	Richard Heale Founding Partner Thoughtware GroupPresentation Title: Surveying the Text Analytics Landscape View Bio
Richard is the Founding Partner of the Thoughtware Group (www.thoughtwaregroup.com), an organisation specialising in assisting organisations embrace the benefits of Social Media. In this guise, Richard has written over 150 blog posts; designed and delivered senior executive learning programmes; and established Thinking Insight (www.thinkinginsight.com) - a text analytics bureau service that generates meaning, insights, sentiments, knowledge pathways, etc from web communications and other digital sources. ThinkingInsight, under a variety of white label brand names, has proved its ability to discern meaning and sentiment in corpus drawn from many sources in arguably one of the toughest ‘marketscapes’ – the pharmaceutical marketplace. Previously, as CEO of Rapp Collins Digital (Europe), Richard grew the digital marketing side of what was the largest direct marketing company in Europe to be a leader in the digital marketing field. This experience has helped underpin the Thoughtware Group as leaders in discerning the implications and applications of the text analysis results generated through ThinkingInsight. The platform for Richard’s career was created by academic studies in Education and Economics through Honours, Masters and Ph D studies. These studies created Richards appreciation of analytical rigour. Unfortunately, as one academic colleague commented, Richard had “a terminal case of relevance.” This ‘failing’, has resulted in a long and varied career in many industrial areas from mining, banking, and pharmaceuticals to property development. This ‘escape from the ivory tower’ has played-out in Australia, the UK, other parts of Europe and the USA.

	Luca Toldo Principal Scientist, Knowledge Management Merck GroupPresentation Title: Industrialisation of text analytics in pharmaceutical industry: challenges, achievements and bottlenecks View Bio
Graduated from the ETH Zürich, worked at NCI-Frederick, Weizmann Institute, and at EMBL-Heidelberg. He joined Merck KGaA in 1997. Luca wrote a patent in knowledge discovery, has publications in bioinformatics, biomedical ontologies, molecular modelling and text mining adverse drug reactions. Luca is member of AMIA, and IUCR, reviewer of several journals, and Expert at the European Commission.

	John Blossom President Shore Communications Presentation Title: Social media analytics panel View Bio
John Blossom is a globally recognized media and enterprise content industry analyst, providing thought leadership to executives in search of new approaches to rapidly changing markets for publishing and technology products and services. Mr. Blossom founded Shore Communications Inc. in 1997, specializing in research and advisory services and strategic marketing consulting for publishers and content service providers in enterprise and media markets. Mr. Blossom’s engagements have included strategic marketing consulting for major corporations and startups as well as speaking engagements at major conferences and advisory services for senior industry executives. Mr. Blossom is the author of the book "Content Nation: Surviving and Thriving as Social Media Changes Our Work, Our Lives and Our Future," published by John Wiley & Sons, Inc. in January 2009, and speaks frequently at industry and corporate events on publishing in enterprise and media markets. Mr. Blossom's career spans more than twenty years of marketing, research, product management and development in advanced information and media venues, including the marketing and development of real-time and Web-oriented financial information services at global financial publishers and financial services companies (Citicorp, Quotron and for Reuters Holdings PLC), as well as earlier experience in broadcast media.

	Alessandro Zanasi ESRAB & ESRIF Member Zanasi & Partners Presentation Title: Text Analytics, Social Media and Security Research Funding View Bio
Speaker bio coming soon...

	Chris Hemingway Head of Analytics HM Revenue & CustomPresentation Title: Text Analytics, Social Media and Security Research Funding View Bio
Speaker bio coming soon...

	Matt Anderson Customer Experience Manager Aviva UK General Insurance Presentation Title: Tapping into the voice of the customer at Aviva View Bio
I have held numerous roles across Aviva including frontline operational management and change management before becoming Customer Experience Manager for UKGI in 2011. Throughout 2011, I was heavily involved in embedding the net promoter programme across general insurance. My role is to drive insight and change from a number of voice of the customer feeds including complaints, expressions of dissatisfaction, demand analysis, transactional net promoter and other customer surveys.

	Mr Paul Jones Director & Lead, Global Life Sciences, Internet Business Solutions Group CiscoPresentation Title: Voice of the customer analytics in the pharmaceutical industry View Bio
Paul Jones leads the Global Life Sciences Practice at Cisco’s strategic consulting arm, known as the Internet Business Solutions Group (IBSG). His focus is on technology-enabled collaboration and innovation in the pharmaceutical, biotech and medical device industries. Paul has worked in and around healthcare and life sciences since 1989. Immediately prior to Cisco, Paul led the European Commercial Effectiveness consulting practice at IMS Health. Before that he was Head of Global eMarketing & eSales at Novartis Pharma in Switzerland. Earlier in his career, Paul worked as a management consultant in the Pharma Practice at PricewaterhouseCoopers and held a variety of sales, marketing and general management roles at Astra, Marion Merrell Dow and Sandoz. Paul has a first degree in physiology, an MBA and holds a Postgraduate Diploma in Marketing.

	David Morgans Futures Manager ORC InternationalPresentation Title: Text analytics and employee engagement studies View Bio
Speaker bio coming soon...

	Patrick Reid Independent Consultant PharmaceuticalsPresentation Title: TBC View Bio
Patrick is an independent consultant with over 16 years international pharmaceutical experience gained from a number of senior roles in Medical Affairs, Marketing and Information Technology. He has been responsible for the identification and introduction of many new technologies to support the business and has frequently been accountable for developing capability in new areas. He was the Director of Global eMarketing at AstraZeneca for some 5 years and was a founding Director of an Innovation team before leaving in 2010. Since 2010 he has worked with a number of clients including Roche, Pfizer Animal Health, Celgene and several UK Business Schools. Patrick has a PhD from the University of Manchester and an MBA from Manchester Business School. He is a Fellow of the Institute of Directors and has recently published in the areas of innovation and digital corporate communications.

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